Bonus Policy

1. 23Traders provides all registered clientele generous welcome bonuses and promotional offers. These are available to new traders and existing traders. All the available bonus offers and credits awarded to traders are part and parcel of the 23Traders promotional system of offerings. These offers are provided at the discretion of 23Traders.com, and are time-limited offers. The terms and conditions (T&C) of these bonuses and promotions are subject to change, at the discretion of 23Traders.com. For more information about the individual promotional offers and bonuses, feel free to contact 23Traders.com via e-mail, telephone or live chat.

2. The promotional offers available on site are time-limited in nature, and traders are encouraged to contact customer support representatives for further details regarding the duration of the promotional offers.

3. Please be advised that e-mail promotional offers operate under the same T&C that are provided here, or are subject to the specific terms and conditions outlined in the e-mail offer.

4. Once traders accept the T&C as outlined here, via e-mail and on our website, you are expressly agreeing to all the conditions, time-limited offers and other legal requisites. The bonuses and promotional offers available at 23Traders.com are only activated once they’ve been credited to the client’s trading account. Traders must meet all the necessary wagering requirements, deposit requirements and regulatory requirements as specified by 23Traders and the terms and conditions herein attached.

5. Please be advised that bonuses can only be redeemed once the trading volume requirements have been met.

6. With regards to trading volume requirements, your real-money trading account at 23Traders.com must reflect a total trade volume of a minimum of x 40 your bonus amount within 120 consecutive trading days. This period is calculated from the date that you received your first bonus credits. The wagering requirements that are generated as a result of currency trading will be expressly excluded and will not be considered as a valid turnover for the purposes of clearing your wagering requirements.

7. In the event that traders qualify for multiple bonuses as a result of our promotional offers, the trading volume requirements for each bonus must be met individually. This takes place from the date that the applicable credit for that bonus is given. Please note once again that turnover that is generated as a result of currency trading will expressly be excluded and will not be considered as a valid turnover.

As a case in point:

If a trader deposits $500 and the trader receives a $500 welcome bonus, and then the trader makes a second deposit of an equal amount and receives an equal additional bonus, the following holds true:
In this case, the first $20,000 in trading volume will only count for the initial bonus, while the $20,001 – $40,000 trading volume will be applicable to the second bonus only.

8. Please be advised that if you are to withdraw any funds from your account prior to redeeming all of your bonus credits, as determined by the terms and conditions herein, you will waive your rights to the bonus credit and all of the associated profits that have been generated as a result of having received that bonus. All profits and credits received by you will be withdrawn from your account.

As a case in point:

If a trader deposits $500 and receives a $500 bonus offer from 23Traders, and has subsequently reached a trading volume of $10,000 and generated $500 in profit. Please note that with this trading volume the minimum trading volume requirement of $20,000 has not been reached yet, and the trader will not qualify for the $500 profit that has been generated.

  • The available balance for online trading at 23Traders.com is $1500
  • The available balance for withdrawal purposes is $500
  • If the trader wants to withdraw $500, the account balance subsequent to this withdrawal will be zero.

9. 23Traders.com in its full capacity and at its own discretion will be wholly responsible for determining the validity of trading activity, and your compliance with deposits and wagering requirements as it relates to your eligibility for a promotional bonus.

10. At no point will the total bonuses that you have received, or the refunds that you are eligible for exceed the initial deposit that you have made into your account at 23Traders.com

11. Should any additional requirements, terms or conditions be applicable to any specific promotion or bonus offer, these will be added at the discretion of the company.

12. Take note that any promotional offer or bonus package made available to you is effective from the date designated in the e-mail or in the 23Traders system.

13. 23Traders.com encourages all traders to contact the customer support on site at the following e-mail address support@23traders.com for any and all questions related to bonuses, promotions, wagering requirements and the like.

14. As it relates to your account balance, if there is no bonus applicable to you, the account balance will be available for withdrawal purposes. You can use the available account balance for trading purposes. In the event that you have a bonus that needs to be cleared, the available balance represents the trading amount available for online trading activity.

  • If a trader deposits $500 and receives a $500 welcome bonus, and the trader reaches a $20,001 trading volume, as required by the terms stated above, the following will occur:
    – The terms of the bonus have been met as the trading volume requirement is $20,000. Therefore, the available balance for withdrawal purposes is $1000.
    – If profits where generated during the trading volume they are also approved for withdrawal.
  • If a trader deposits $500 and receives a $500 welcome bonus, and the trader reaches a $10,000 trading volume while losing $500, the following will occur:
    – The terms of the bonus have not been met as the trading volume requirement is $20,000. Therefore, the available balance for online trading at 23Traders is $500 and there is zero available for withdrawal purposes.
  • If a trader makes a deposit of $500 and then receives a $500 welcome bonus, and subsequently reaches the $10,000 trading volume requirement and generates $500 in profit, the following is true:
    – The bonus terms and conditions vis-a-vis trading volume have not been met at $20,000. In this case, the available balance for online trading at 23Traders is $1,500 and the available balance for withdrawal purposes is $500.
  • If a trader deposits $500 and receives a $500 welcome bonus and subsequently reaches the $10,000 trading volume and then loses $300, the following holds true:
    – The wagering requirements for the bonus to clear have not been met since this figure would be $20,000. The available balance for online trading at 23Traders.com will be $700 and the money available for withdrawal purposes is $200.

15. The bonus amounts stated above are written in US$ for demonstration proposes only. Please note that the same logic applies for all currencies.

For further assistance, please contact our customer support.

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