These Terms and Conditions constitute a legal agreement between 23Traders.com and/or any of its related companies and/or subsidiaries (“Company, “Website”, “we”,” us,” and “our”) and yourself (“you”, “Client”).
2. By using the Website, its services, and/or its software, you accept and agree to be bound by these Terms. These Terms can be found under the Terms and Conditions tab which is presented on the Website.
3. The Company may change these and any other Terms related to your use of the Website in its sole discretion. If any change is unacceptable to you, you should cease using the Website and/or close your account. If, however, you continue to use the Website after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.
4. Reference to “you”, “your” or the “customer” is reference to any person using the Website or the services of 23Traders.com and/or any registered customer of 23Traders.com.
5. You are solely responsible for determining whether your access and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that Online Trading is not illegal in the territory where you reside. Any claim against the Company brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted.
6. 23Traders.com manages and operates by Decimol Ltd., address: Gen. Eduard Totleben 53-55, Sofia, Bulgaria, 1606 under agreement with Hermes Ventures Ltd, address Financial Service Centre, Stoney Ground, Kingstown, Saint Vincent and the Grenadines.
When providing and giving access to online trading services via the 23traders.com, Decimol Ltd. undertakes to act honestly, fairly and professionally in accordance with the best interests of its clients. Subject to the T&C, Decimol Ltd. is and will remain fully liable to the clients.
B. YOUR WEBSITE ACCOUNT
1.1 All applicants must be over 18 years of age to have any use of the Website, and/or register an account with 23Traders . The company reserves the right to ask for proof of age and other documentation required from any customer and suspend their account until satisfactory documentation is provided.
1.2 All information supplied by you when registering with the site MUST be accurate and complete in all respects. Where this is not the case, the relevant account will be suspended. Where an account is suspended, you should contact the Company according to the information presented on the site.
1.3 By accepting the Terms and/or registering to use the Website you hereby agree that we shall be entitled to conduct any and all identification searches and procedures from time to time that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Website and our products generally. You agree to provide all such information as required. We shall be entitled to suspend or restrict your account in any manner that we may deem in our absolute discretion to be appropriate, until such time as the relevant checks are completed to our satisfaction.
1.4 As part of the registration process, we may supply your information details to authorized agencies to confirm your identity and additional details as may be required by us or any authorized third party. You agree that we may process such information in connection with your registration.
1.5 You must keep your registration and account details up to date. If you require any assistance, please Contact Us.
2.1 23Traders.com allows all its customers to establish their own user name and password combination, as long as it is compatible with all of the system requirements set by us. You must keep this information secret and confidential as you are responsible for all positions placed on your account and any other activities taking place on your account.
2.2 If, at any time, you feel a third party is aware of your user name and/or password you should change it immediately via the Website.
3. Suspension and Closure
3.1 If you want to close your account, please Contact Us, with the relevant request and information. You will not be entitled to close your account until such time as any outstanding positions are fully completed and all outstanding fees and charges if existent are paid in full to the Company. You will be able to close your account given the abovementioned terms will be in effect and given that you will notify the Company 30 days in advance prior to the closure of your account.
3.2 23Traders reserves the right to close or suspend your account at any time and for any reason, using the company sole discretion. Without limiting the preceding sentence, the company shall be entitled to close or suspend your account if:
(a) you become bankrupt;
(b) 23Traders considers that you have used the Website in a fraudulent manner or for illegal and/or unlawful or improper purposes, and/or that you have violated theses Terms in any matter.
(c) 23Traders considers that you have used the Website in an unfair manner or have deliberately cheated or taken unfair advantage of the company or any of its customers;
(d) if 23Traders is requested to do so by any authorized third party.
3.3 If we chose to close or suspend your account for any of the reasons referred to in (a) to (d) above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses whether direct or indirect incurred or suffered by our company arising therefrom and shall indemnify and hold the Company, its subsidiaries, and/or its directors, employees and/or any person on its behalf, harmless on demand for such Claims. In the circumstances referred to in (a) to (d) above, we shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings or bonus payments).
3.4 In case you have not submitted the required verification documentation and met all compliance requirements for account verification your account may be suspended or closed without prior notice.
C. CLIENT’S RESPONSIBILITY
1. The Client is solely responsible for any and all damages caused by either an omission and/or act which constitutes an inappropriate and/or illegal use of his account made by either him and/or a third party using his account.
2. The Client assumes full responsibility for any and all decisions made which are relied on the site’s content. The content and/or information which is presented on the site shall not constitute financial advice and/or recommendation to perform any investment act, you are hereby recommended to search further information outlets and data in order to make your investment. No suit and/or claim shall be brought against the Company, its directors, shareholders, staff, employees, affiliates and/or any other third party associated with the Company for providing the abovementioned information.
3. The Company shall not be responsible for any losses whatsoever due to your Transactions carried out on the site and/or by using the Company’s platform.
D. RISK DISCLOSURE
1. Online Trading and trading in financial markets is a speculative investment which involves a high degree of risk. By using this website you fully understand that small differences in market price can occur during certain time periods and which may create high losses or profits in binary options trades that are carried out by the Client.
2. The Client acknowledges and understands that there is no method to guarantee profits from Online Trading Transactions or any other investment Transactions. Clients should only carry out trades using risk capital which is defined as funds that are not used for the Client’s well-being or survival. It is the full and sole responsibility of the Client to determine whether online trading is appropriate for his or her financial situation.
3. The Client further acknowledges that;
3.1. The type of transactions that are available on the Site may carry a high level of risk.
3.2. The Client fully understands the risks involved with online trading and he is carrying out the transactions at his sole discretion. By using this site, the Client accepts the risks involved when carrying out online trading transactions.
3.3 The Client has read these terms and conditions and understands the results and consequences of the failure and success of trades.
3.4 It is recommended that Clients speak with legal advisors and tax professionals before carrying out any online Transactions and before using any of the services provided on the site.
E. SOFTWARE AND TECHNOLOGY ISSUES
1. You are only permitted to use any and all software made available to you via the Website for the purpose of using products on the Website and to the extent permitted by applicable law. You may not use the Website for no other purposes whatsoever.
2. Company shall not be liable if for any reason the Website is unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the Website and the content or services or products available through it, including your access to it.
3.You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party. You must not attack our Website via a denial-of-service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website, software or to your downloading of any material posted on it, or on any website linked to it.
1. Deposits and Withdrawal
Trading in any investment opportunity that may generate profit requires 23Traders.com customers to deposit money on their online account. Profits may be withdrawn from the online account by verified customers only. All withdrawals must meet the requirements of our compliance procedures.
Deposits and withdrawals are regulated by these terms and conditions.
1.1 All deposits and withdrawals are made in accordance with Anti-Money Laundering Regulations and applicable legislation. The minimum deposit made by either wire transfers and/or credit cards is in the value of $250 (USD) and the maximum deposit for wire transfers and credit cards is $50,000 (USD). For credit cards, there are no minimum or maximum withdrawals (refunds) with one exception: withdrawals shall not exceed the original deposit. For any other methods, the minimum withdrawal sum is 100.00 USD/EUR/GBP and there is no maximum limit. The Client may use a maximum of two (2) credit cards in order to fund his account, in case two different credit cards have been used in order to fund your account, you will not be eligible to use further credit cards for the funding of your account.
1.2 The Client will receive his profits from the Company by bank wire transfer or via a transfer to the credit card account which the Client used in order to fund his trading Account. Withdrawals will be processed in 5 business days following the request of the Client. The Company reserves the right to transfer the Client’s profits through a different method from which has been ordered by the client, in accordance with the internal regulations of the Company or with the type of credit card used by the Client.
1.3 In any case in which a withdrawal request has not been completed, meaning that the Company has not given confirmation to the Client that the withdrawal has been made, the Client may request to stop the withdrawal following the instructions on the Site. This will stop the transaction and the funds will be re-deposited into the trading Account. Stopping a withdrawal will make the amounts reserved for withdrawal immediately available in the trading Account. The Client acknowledges and agrees that when a withdrawal is confirmed and executed it will no longer be possible to submit a stop withdrawal request.
1.4 If the Client has requested two or more withdrawals and then requested a stop withdrawal, he or she may cancel the previous withdrawal request. After one withdrawal has been stopped the Client may stop the next withdrawal. If a Client has requested a withdrawal but fails to complete the Withdrawal Process in 7 days from the date in which the withdrawal was made, the withdrawal will be canceled and the funds will be re-deposited into the Client’s account.
2. Bonuses and Non-Deposited Funds
Funds appearing on clients’ account may include agreed or voluntary bonuses and promotions.
2.1 The Company offers different Bonus schemes, from time to time, which vary depending on the account type and the deposited amount.
2.2 Those Bonuses and/or promotions, or any other sums not directly deposited by the Client or gained from trading on account of actually deposited funds are Non-Deposited Funds (“Non-Deposited Funds”). Please note unless otherwise explicitly agreed, Non-Deposited Funds are not available for withdrawal, unless certain conditions are met, including, without limitation the followings:
- a minimum volume of trading: (bonus + deposits) X 40;
- Signing of special bonus terms and conditions confirmation
Without derogating of the generality of the foregoing, if the User receives any bonus equal or greater than 25% of the User’s deposit, then any non-deposited funds and all profits in the Account shall not be withdrawable unless and until the User has met the prerequisite (e.g. reached the minimum requested trading volume, usually number of lots traded as indicated with regards to the respective User, bonus or account as stated in the bonus policy).
2.3 By accepting a given bonus or any other Non-Deposited Funds you confirm to have read and agreed to abide by the bonus policy terms as described on our bonus policy page.
3. Service Fees
In case of account inactivity of over three months the account will automatically be deemed as a dormant account. Dormant accounts are subject to monthly maintenance fee of $99.9 which are deducted out of the account balance.
G. ONLINE TRADING INSTRUMENTS
It is the sole discretion of the Company to offer the abovementioned financial instrument to selected Clients which will have the option to extend the expiry time of a financial instrument which they purchased. The abovementioned Clients can extend the expiry time to the next available time which will be provided by the Company, the Company will be a charge an extra fee for this service which will be charged to the Client’s Account. All other terms of the financial instruments will remain the same including return rate, cost of the instrument and type of instrument (Put or Call).
2. Take Profit
The Company will offer the Clients the opportunity to Take Profit on instruments if the Clients meet a specific set of criteria. A Client that is offered to Take Profit can close the trade before the time of expiry and will guarantee a return on the instrument, such a service will be given to the Client by paying a premium which will be charged to the Client’s Account.
3. One Touch
The following conditions apply to One Touch financial instrument. These conditions supplement the General Terms and cannot override them. The description of One Touch financial instrument is as follows: If the price of an underlying asset reaches a preset level in the time frame between the purchase of the instrument and the expiry time of the instrument under the conditions within this document, the Client will be eligible to receive the predetermined payout when the instrument expires.
All One Touch instruments expire the first Friday after they have been purchased. At 17:00 GMT every day, the trading platform checks to see if the asset has reached its target price level. If the asset has met its target at 17:00 GMT on any day the trade is still open, then the trade will finish in the money and you will generate a profit. Please keep in mind that you can only purchase One Touch instruments between the hours of 00:00 GMT and 13:00 GMT Monday through Friday, and during the weekend between Fridays at 21:00 GMT until Sunday at 19:00 GMT.
It is important to note that the amount of loss and profit for this type of instrument is known before the trade is even opened. It is possible that this instrument will only be available in units and unit prices which can be found on the site. If the Client is eligible to receive the predetermined payout, it will be transferred to the Client’s account on the date the instrument expires even if the profit has been realized before the time of expiry. 23Traders reserves the right to set a limit on the amount of the investment for each instrument or the number of units that are available for purchase. In addition, 23Traders has a right to change the price of instruments, stop the sale of instruments or change offered profits at any time. The instruments cannot be cancelled after they have been purchased.
H. USE OF THE WEBSITE
1. Information and Content
Information accessed by you on the Website is for your personal use only and the distribution or commercial exploitation of such information is strictly prohibited. No warranty is given as to the uninterrupted provision of such information, its accuracy or as to the results obtained through its use. The information is not intended to amount to advice or recommendations and is provided for information purposes only. It should not be relied upon when using the site and/or the services provided through it, which are made at your own risk and discretion.
2. Your Equipment
Your computer equipment and internet connection may affect the performance and/or operation of the Website. Company does not guarantee that the Website will operate without faults, errors or bugs and that the services on the Website will be provided without interruption. Company does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider.
3. Fair Use
3.1 The Website offers the clients the service of online trading. You may only use the Website and its services for these purposes. Any other use of the site and its services is not permitted.
3.2 You must not use the Website for any purpose which is illegal, defamatory, abusive or obscene, or which the Company considers discriminatory, fraudulent, dishonest or inappropriate.
3.3 Company will seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Website or its services. Company will withhold payment to any customer where any of these are suspected. The customer shall indemnify and shall be liable to pay to Company, on demand, all costs and expenses resulting from claims, demands, damages, lawsuits, etc. arising directly or indirectly from the customer’s fraudulent, dishonest or criminal act.
4. Website and Technology Issues
4.1 You are only permitted to use any and all services made available to you via the Website for the purpose of using products on the Website and to the extent permitted by applicable law.
4.2 We hereby grant to you a personal, non-exclusive, non-transferable right to use the relevant website, for the sole purpose of online trading on the Website in accordance with the following provisions:
The website is provided “as is” without any warranties, conditions, undertakings or representations, express or implied, statutory or otherwise. The Company hereby excludes all implied terms, conditions and warranties (including any of merchantability, satisfactory quality and fitness for any particular purpose). Company does not warrant that: (i) the website will meet your requirements; (ii the operation of the website will be error free or uninterrupted; (iii) any defects in the website will be corrected.
4.3 Company shall not be liable if for any reason the Website is unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the Website and the content or services or products available through it, including your access to it.
5. Intellectual Property
Our Website, and related content and services (and any derivative works or enhancements of the same) including, but not limited to, all text, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation and interactive features (collectively, “Content”) and all intellectual property rights to the same are owned by us and/or by third parties, and nothing herein grants you any right in connection with the Content, except for a limited, revocable, non-transferable and non-sub licensable right and license to access and use such Content solely for personal non-commercial purposes. Additionally, all trademarks, service marks, trade names and trade dress that may appear on our Website or Content are owned by us, our licensors, or both. Except for the limited license granted under this Section, you shall not acquire any right, title or interest in our Website or Content. Any
rights not expressly granted in these Terms and Conditions are expressly reserved.
6. Limitations of Liability
REGARDLESS OF ANY INFORMATION YOU HAVE RECEIVED TO THE CONTRARY, IN NO EVENT SHALL OUR CUMULATIVE LIABILITY OR THAT OF OUR OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, SUCCESSORS, AGENTS, AFFILIATES, SUBSIDIARIES AND THEIR RELATED COMPANIES EXCEED THE TOTAL SUM OF $500. FURTHERMORE, YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF, RELATED TO, OR IN ANY WAY CONNECTED WITH OUR SITE, SERVICES OR THESE TERMS AND CONDITIONS MUST COMMENCE WITHIN SIX (6) MONTHS AFTER THE CAUSE OF ACTION ACCRUES. CAUSES OF ACTION BROUGHT OUTSIDE THIS TIME PERIOD ARE WAIVED.
7.1 These Terms and Conditions and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding between us and you, and supersede any previous agreement between us and you relating to this subject matter. You acknowledge and agree that in entering into and agreeing to these Terms and Conditions, you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, or assurance of any person (whether party to this agreement or not) other than as expressly set out therein. Nothing in this clause shall operate to limit or exclude any liability for fraud or fraudulent misrepresentation.
7.2 In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms and Conditions or by law, be deemed to be or construed as a waiver of that or any other right, power, privilege, claim or remedy in respect of the circumstances in question, or operate so as to bar the enforcement of that, or any other right, power, privilege, claim or remedy, in any other instance at any time or times subsequently.
7.3 If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect.
7.4 Nothing in these Terms and Conditions shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the parties and no party shall have authority to bind any other in any way unless expressly provided otherwise in these Terms and Conditions.
7.5 Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control including (without limitation) any telecommunications network failures, power failures, failures in third party computer hardware or software, fire, lightning, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.
7.6 Company may assign, transfer, charge, sub-license or deal in any other manner with these Terms and Conditions, or sub-contract any of its rights and obligations under these Terms and Conditions, to any party.
7.7 To file a complaint about our services, please contact our support team. Your complaint will be investigated and you will receive a response within 72 hours. If the complaint is related to the outcome of a transaction or trade and it is not resolved, it will be classified as a dispute. If our response does not provide an adequate solution or the Client is not satisfied with our response, the Client can escalate the complaint to a dispute resolution. Registered clients can escalate their disputes to management by sending an email to disputes@23Traders.com. You must refer your disputes for your claims to be valid.
7.8 These Terms and Conditions shall be construed in accordance with the laws of the UK without regard to its conflict of laws rules.
7.9 Any claim or dispute between you and the Company that arises in whole or in part from your use of the Website shall be decided exclusively by arbitration in London, UK, under ICC Rules, and you hereby consent to, and irrevocably waive all defenses of lack of personal jurisdiction and forum non convenient with respect to venue and jurisdiction in arbitration in London, UK.